Please read these Terms of Service carefully before using the ViaGo platform. By accessing or using our services, you agree to be bound by these Terms.
1. Use of the Platform
ViaGo provides a platform to connect drivers traveling to a specific destination with passengers heading the same way. We do not provide transportation services ourselves; we facilitate connections and process payments.
2. User Accounts
You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your account credentials and ensuring the information you provide is accurate.
3. Payments and Fees
Passengers agree to pay the listed fare at the time of booking. ViaGo may apply a service fee to cover the costs of running the platform, which will be clearly displayed before booking confirmation.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you use ViaGo.
Information We Collect
- Account Information: Name, email address, phone number, and profile photo.
- Verification Data: Government ID (for drivers) and verification photos.
- Transaction Data: Payment details (processed securely via our third-party gateway).
- Location Data: Route data, IP addresses, and device information to facilitate ride matching.
How We Use It
We use your information primarily to provide the service: verifying identities to ensure trust, facilitating communication between matched users, and processing secure payments.
ViaGo uses cookies and similar technologies to ensure our website functions properly, to understand how you interact with our platform, and to improve your experience.
What are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and actions over time.
Types of Cookies We Use
- Essential Cookies: Required for the website to function (e.g., keeping you logged in).
- Analytics Cookies: Help us understand how visitors interact with our site so we can improve it.